Water Department



Sidney Bazley, Director

East Bank Office
Joseph S. Yenni Building
1221 Elmwood Pk. Blvd., Suite 909
Jefferson, LA 70123
Drop Box Location Only
Phone Hours: 8:30am - 4:00pm
Phone:         (504) 736-6060
After Hours: (504) 838-4363
E-mail: JPWater@jeffparish.net

West Bank Office
4500 Westbank Expressway
Marrero, LA 70072
Drop Box Location Only
Phone Hours: 8:30am - 4:00pm
Phone:        (504) 736-6060
After hours: (504) 349-5081

Jefferson Parish Water Department has provided high quality drinking water to the residents of Jefferson Parish for over 60 years without any major interruptions in service. Despite the variable water quality of the Mississippi River, drinking water in Jefferson Parish has continued to be of a very high quality. Jefferson Parish produces and delivers a high quality, reliable water supply to all residences, businesses and industries located within the Parish on the East and West Banks of the Mississippi River. Currently, the water department provides water utility services to approximately 151,000 accounts.

The East Bank's four water plants purification complex is located at 3600 Jefferson Highway. These plants were constructed in 1951, 1955, 1965, and 1969, respectively. The West Bank's two water plants purification complex is located at 4500 Westbank Expressway in Marrero. The two plants were constructed in 1958 and 1971, respectively. Present rated production capacity for the East Bank is 87 million gallons per day and the rated production capacity for the West Bank complex is 61 million gallons per day.

The Jefferson Parish distribution system contains approximately 1,787 miles of water mains 23,732 valves, and 16,407 hydrants.

The Water Department Customer Service number for both East Bank and West Bank accounts is 736-6060. Call this number for information regarding new service, for turning water on or off, reporting a water problem, or to speak with a customer service representative. Please use this number during regular office hours of 8:30 am to 4:00 pm. 

Jefferson Parish Water Department Drop Box Only Locations:

Eastbank:

1221 Elmwood Park Blvd., Suite 103

Westbank:

4500 Westbank Expressway

AWWA (American Water Works Association)

Six Most Frequently Asked Questions and Answers:

    1. Why don't I have water?

      This could be due to nonpayment of your water bill, deposit not paid, or a broken water line.

    2. Why is my water bill so high?

      High consumption or a water leak.

    3. Why are there so many charges on the water bill such as sewerage recycling garbage recreation?

      To make one common utility bill.

      For questions about your garbage service or charges for garbage on your bill, please go <HERE> or call the Department of Environmental Affairs at (504) 731-4612.

    4. Can you adjust the water meter box?

      Yes, Call (504)736-6060 for help with this problem.

    5. How to report a water leak?

      To report a water leak contact: 
      Phone Hours 8:30 a.m. - 4:00 p.m., call 504-736-6060
      Eastbank After Hours call: 504-838-4363
      Westbank After Hours call: 504-349-5081

    6. Why is the call volume so high?
      We offer a "No Wait" automated account info and payment by pressing #1 after the prompt.